Our phones are typically locked, meaning they only work on the Warehouse Mobile network. We really hope you don’t leave us :( but if you do want to use your phone with a new SIM on another NZ or overseas network you must unlock it first.
$30 (incl. GST) if the phone was purchased within the last 9 months - this will come from your Top Up credit
It is free to unlock a phone if you purchased the phone more than 9 months ago.
Get your IMEI number: an IMEI number is 15 digits long and can be found by dialling *#06# into your phone or by looking under your phone battery.
You will need to request an unlocking code by calling 800 from your Warehouse Mobile or 0800 284 800. This request must be made using your Warehouse Mobile SIM.
Take care when entering your unlocking code - if it's entered incorrectly more than 10 times you will no longer be able to use your phone on any network.
Once you have your unlocking code you will need to follow the relevant instructions for your phone. The Customer Care team will be able to assist you with this.