SIM cards

SIM cards

New SIM needed? If you have Lost your phone or SIM, changed phones, or have a faulty SIM Card, then in 2 easy steps we can get you up and running.


1. Get a blank SIM

You can keep your original number and credit that you had on your old SIM by getting a new blank SIM. You just need to come into store and get yourself a blank SIM (not a standard Warehouse Mobile SIM), and we’ll move your existing account onto it.

– A blank SIM costs $4. Once you have this SIM, call us back to arrange moving your number and any remaining credit over.

– Faulty SIM? If your current SIM is faulty we’ll replace it with a blank SIM free. Pick one up from a Warehouse Store, or if you purchased online and are unable to get to a store, either call us on 0800 733 665 or send us an email.

2. Call us

Call us on 0800 284 800 to transfer your existing account to the new SIM

– Lost or Stolen - Call us first on 0800 284 800 so we can make sure your account is suspended (if you haven’t already done this you can do it here) - to prevent anyone using your credit.


To import contact information from your SIM card it is best if you import all SIM contacts on your older existing handset and then follow the below steps.

Gmail: To import your contacts from Gmail you can either import using iTunes or simply setup your Gmail account on your iPhone. Your contacts, calendar and email will then sync across automatically.

Other handsets: Most handsets either come with or have available for download sync software which will allow you to move information between your handset and Microsoft Outlook you will need to install this software, sync your old phone then follow the below steps for synchronising with Microsoft Outlook

Microsoft Outlook: Open iTunes, and with your iPhone connected select your iPhone/Info and Check the Sync Contacts box, then select where your contacts are stored from the dropdown box e.g. Windows Contacts or Outlook Contacts). You can also select Sync Calendars/Mail Accounts if needed.

Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?

    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?

    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?

    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?

    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?

    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.