SIM cards

New SIM needed? If you have Lost your phone or SIM, changed phones, or have a faulty SIM Card, then in 2 easy steps we can get you up and running.


1. Get a blank SIM

You can keep your original number and credit that you had on your old SIM by getting a new blank SIM. You just need to come into store and get yourself a blank SIM (not a standard Warehouse Mobile SIM), and we’ll move your existing account onto it.

– A blank SIM costs $4. Once you have this SIM, call us back to arrange moving your number and any remaining credit over.

– Faulty SIM? If your current SIM is faulty we’ll replace it with a blank SIM free. Pick one up from a Warehouse Store, or if you purchased online and are unable to get to a store, either call us on 0800 733 665 or send us an email.

2. Call us

Call us on 0800 284 800 to transfer your existing account to the new SIM

– Lost or Stolen - Call us first on 0800 284 800 so we can make sure your account is suspended (if you haven’t already done this you can do it here) - to prevent anyone using your credit.


To import contact information from your SIM card it is best if you import all SIM contacts on your older existing handset and then follow the below steps.

Gmail: To import your contacts from Gmail you can either import using iTunes or simply setup your Gmail account on your iPhone. Your contacts, calendar and email will then sync across automatically.

Other handsets: Most handsets either come with or have available for download sync software which will allow you to move information between your handset and Microsoft Outlook you will need to install this software, sync your old phone then follow the below steps for synchronising with Microsoft Outlook

Microsoft Outlook: Open iTunes, and with your iPhone connected select your iPhone/Info and Check the Sync Contacts box, then select where your contacts are stored from the dropdown box e.g. Windows Contacts or Outlook Contacts). You can also select Sync Calendars/Mail Accounts if needed.