Things to know about our 3G shutdown

In NZ, there are three mobile network operators (2degrees, Spark, and One NZ) that use Radio Access Network (RAN) tech for their services. Over time, this technology evolves and improves, and we refer to this as different generations or ‘G’s. Warehouse Mobile’s network is powered by 2degrees.

Until January 2026, mobile networks in NZ had a mix of third, fourth, and fifth generation technologies, called 3G, 4G, and 5G. Most new phones work with 3G, 4G, and 5G, but some older phones only work with 3G. As newer tech rolls out, older generations, like 2G and 3G, get phased out to make way for faster networks.

It's been a great run since 3G was introduced in 2009, but the future lies in the faster 4G and 5G networks. We've upgraded to make sure you're hooked up with top-notch connectivity! Many other mobile operators worldwide are starting to or have already shut down their 3G networks to make room for improvements to 4G and 5G networks.

A ‘4G capable’ device is one that supports calling, texting, and data services over the 4G network. If your device is not fully 4G capable, it will not work as it should after 3G is switched off. This includes the ability to:

• Make phone calls
• Send or receive messages
• Make emergency calls to ‘111’ on the 2degrees network
• Use data or connect to the internet.

All of our sites have existing 4G coverage, and we're actively working to enhance coverage across New Zealand.

Mobile operators in some countries like the USA and Australia, have already shut down their 3G networks.

From 28 October 2024, all 3G networks in Australia have shutdown. Without an up-to-date phone, you won't be able to use voice services while roaming. To avoid any issues, check your phone is VoLTE roaming capable before your trip. Find out which overseas countries have VoLTE when roaming.

Some phones support 4G calling but not in areas where low band spectrum is used which is primarily in rural areas. We’d recommended upgrading to a fully 4G capable phone or you won't be able to make or receive calls in these areas following the 3G Shutdown.

If your device was not purchased from Warehouse Mobile, we cannot confirm or guarantee support for 4G Voice and you will need to contact your place of purchase or the device manufacturer directly.

If you’re using medical or security alarms, they might still be relying on 3G technology. If you're concerned your alarm may be impacted, please check with your current device provider to ensure it’s up to date and compatible with 4G.

For those with a Vulnerable Consumers Registration, no action is required at this time.  Your Mobile Network Providers dedicated care teams will provide assistance and ensure that the phone you’ve been provided with is good to go.  If you have questions, get in touch with your mobile provider.

If you need a hand simply call Customer Care on 0800 284800.