FAQs | Warehouse Mobile

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Find answers to the most commonly asked questions below. Try searching for a topic or key word.

Are there any network / country restrictions on entitlements from Pick'n go packs?

Are voicemail or other service costs included in unlimited minutes?

Can I buy unlimited consecutive or concurrent Pick'n go Packs?

Can I move from warehouse mobile if I have a locked phone?

Can I re-sell my locked phone?

Can I use my locked phone with another sim card in it overseas?

Do Pick'n go Packs recur or do I have to manually re purchase?

Does 4g cost extra and do I need another sim?

How are Pack expiry dates calculated?

How can I block a number from contacting me using my handset settings?

How can I find out if my phone is locked to Warehouse Mobile?

How can I manage my account online?

How do I bring my number to Warehouse Mobile?

How do I change my device settings?

How do I get started on Warehouse Mobile?

How do I monitor my usage?

How do I purchase a Pick'n go Pack?

How do I top up?

How do I transfer/copy/sync my contacts over to my new iPhone?

How do I unlock my phone?

How do I unsubscribe from Warehouse Mobile marketing messages?

How does rural delivery work with online orders?

How fast is the 4g network?

How long does a top up last?

I am getting phishing or scam texts sent to my phone what do I do?

I am having problems receiving and sending international text messages what do I do?

I cant send text messages from my phone?

I have entered my PUK code incorrectly and my SIM card doesn't work?

I keep getting low balance text messages can I stop this?

I've entered the unlock code multiple times and now I cant use my phone?

Do you offer pay monthly?

What do I need to get 4g on Warehouse Mobile?

What does 4g stand for and what does it mean?

What does certified pre-owned iPhone mean?

What does it cost to unlock my phone?

What happens after 31 days if I have not used my credit

What happens if I lose my SIM card?

What happens to the money I spend on a value pack?

What if I get my locked phone repaired does it stay locked?

What is 4g LTE and when will we have it?

What is a locked phone?

What is the cost of voicemail?

What is your number range?

What notifications do I get about expiry or usage of Pick'n go Packs?

What should I do if something on my phone isn't working?

What size SIM do I need?

What's different about Warehouse Mobile Pick'n go Packs?

What's the difference between 3G and 4G?

Where can I get a Warehouse Mobile sim?

Who runs your network?

Will I use more data on 4g?

Will my handset work if it's from overseas or has been parallel imported?

Will my handset work on Warehouse Mobile?

What's new in 2023

GETTING STARTED

How do I bring my number to Warehouse Mobile

Getting started on Warehouse Mobile

TOPPING UP

Pick'n Go Packs

Topping up on Warehouse Mobile

YOUR ACCOUNT

Manage my Warehouse Mobile account

Make a complaint

PRODUCTS AND SERVICES

Calling and texting overseas

International roaming

Mobile bullying

YOUR PHONE OR DEVICE

Mobile settings

Help with my mobile

Things to know about 5G

$75 Value Handset Offer:
$25 SIM valid for new customers only. Minimum $5 top up applies. Combos auto renew with enough credit. $50 bonus credit for new and existing customers. Offer available till 19.01.2026 or while stocks last. Minimum $5 top up applies. $25 SIM includes standard SIM with one - off $25 Combo preloaded from activation. $25 Combo valid for 28 days, auto renews with enough credit. Offer only available on eligible Warehouse Mobile devices. OPPO A5x, Samsung A06, TCL 403, or TCL OneTouch 4042S: Scratchy voucher bundled to device on purchase. Customers must redeem the offer by texting the code on their scratchy card to 801. A success SMS will confirm offer has been redeemed. $50 Credit: $50 credit is automatically applied upon voucher redemption and is valid for 365 days.

Combos:
Our Packs and Combos are valid for 28 days. NZ data usage only. Unused rollover data carries over for 365 days with active product. Voice minutes do not rollover. Calls to selected standard landline and mobile numbers in eligible destinations, excl. premium rate numbers. Calls rounded up to next min. Bonus credit cannot be exchanged for cash or transferred. Warehouse Mobile T&Cs apply. See warehousemobile.co.nz for full T&Cs. Talk your heart out to over 15 international destinations: Includes standard landline or mobile numbers in: NZ, Australia, China, England, Scotland, Wales, the US, India, Canada, Germany, Israel, Puerto Rico, Brazil, Mexico, Malaysia, Singapore and South Korea. Excludes Alaska, Hawaii and calls to premium rate numbers. See warehousemobile.co.nz for full Terms and Conditions.

Data After Hours:
Fair Use Policy applies. Offer valid till 18.01.2026 on active combo plans only. Minimum $5 Top Up applies. Auto renews with enough credit. Data After Hours (DAH) data applied at 5pm every night and expires at 12am. Any unused DAH data will not carryover. DAH data can be used anywhere in NZ. DAH unlimited data will automatically stop once your active combo expires. Warehouse Mobile T&Cs apply. See warehousemobile.co.nz for full T&Cs

5GB Bring your number offer:
Offer available for a limited time only. Minimum $5 Top Up applies. New customers joining Warehouse Mobile and porting number only. Data applied within 10 days of pack or combo purchase. Valid for 28 days from date of purchase. Any unused data will rollover for up to 365 days. Data can be used anywhere in NZ. Warehouse Mobile T&Cs apply.

Combo minutes to Aussie & more:
Aside from NZ, you can use your combo minutes to make standard calls to Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa, Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

WHY CUSTOMERS LOVE US

Low prices

Packs start from just $4, and we’ve got some of the lowest standard rates.

Rollover

Unused data and credit rolls over to the next month for up to 365 days.

$5 Top Ups

Stay connected for less with Top ups starting at just $5.

Free international calling to 15 destinations

Talk nonstop to over 15 international destinations at no extra cost.

Free NZ calls and texts on Combos

Keep the convo going with other Warehouse Mobile customers.

Network powered by 2degrees

Stay connected with the power of a nationwide network.

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