Sim Swap for 3g Shutdown

Warehouse Mobile’s network is powered by 2degrees. As of February 2026, the 3G network is no longer available so we can focus on enhancing 4G services and supporting the growth of 5G technology.

WHat's Happening?

Warehouse Mobile’s network is powered by 2degrees. In our quest to constantly improve our network, sometimes we need to wave goodbye to older technology. In order to for use to enhance our 4G services and support the growth of 5G technology, we have now switched off our 3G network. Other mobile operators in NZ are also in the process of shutting down their 3G network.

As part of this upgrade, some older technology SIM cards are no longer supported on our network. While texting and data usage remain unaffected, calling will not be supported. Emergency calling may be impacted too. If our records have indicated you are using one of these SIM cards, you should have received an SMS from us advising you to replace your current SIM card with a new one.

How do I get a new SIM?

You can order a replacement SIM online by logging into your Warehouse Mobile account here. Just fill out the form and we’ll send you a new SIM free of charge. Plus, we will help you move your current Warehouse Mobile number onto the new SIM.

If you require a SIM urgently, you can also head into a Warehouse Mobile store for a SIM SWAP SIM. This lets you keep your current number. Once you have it, just follow the instructions on the pack and call us on 800 to complete the swap- we’ll get you up and running.

What happens if I don’t swap my SIM card? What if I do nothing?

If you don’t replace your SIM card with a new one, your mobile service won’t work for calling and emergency calls may be impacted.

Will there be any changes to my Warehouse Mobile account?

No, your Warehouse Mobile account will remain the same. Your account information from your previous SIM will be restored onto your new one once the SIM SWAP is completed. Our team will be on hand to help.

Will my mobile number change?

No, you’ll keep the same mobile number you have today once the SIM SWAP is complete.

What happens after I order the new SIM?

We’ll send your new SIM to your address. Once it arrives, just follow the activation steps to complete the SIM SWAP.

What if I am overseas and cannot change my SIM card before December 2025?

If you’re overseas and unable to replace your SIM card, call 800 and we’ll help you out.

What if I’m having issues after I have changed my SIM card?

If you’re having trouble with your new SIM, please call us on 800.

$75 Value Handset Offer:
$25 SIM valid for new customers only. Minimum $5 top up applies. Combos auto renew with enough credit. $50 bonus credit for new and existing customers. Offer available till 19.01.2026 or while stocks last. Minimum $5 top up applies. $25 SIM includes standard SIM with one - off $25 Combo preloaded from activation. $25 Combo valid for 28 days, auto renews with enough credit. Offer only available on eligible Warehouse Mobile devices. OPPO A5x, Samsung A06, TCL 403, or TCL OneTouch 4042S: Scratchy voucher bundled to device on purchase. Customers must redeem the offer by texting the code on their scratchy card to 801. A success SMS will confirm offer has been redeemed. $50 Credit: $50 credit is automatically applied upon voucher redemption and is valid for 365 days.

Combos:
Our Packs and Combos are valid for 28 days. NZ data usage only. Unused rollover data carries over for 365 days with active product. Voice minutes do not rollover. Calls to selected standard landline and mobile numbers in eligible destinations, excl. premium rate numbers. Calls rounded up to next min. Bonus credit cannot be exchanged for cash or transferred. Warehouse Mobile T&Cs apply. See warehousemobile.co.nz for full T&Cs. Talk your heart out to over 15 international destinations: Includes standard landline or mobile numbers in: NZ, Australia, China, England, Scotland, Wales, the US, India, Canada, Germany, Israel, Puerto Rico, Brazil, Mexico, Malaysia, Singapore and South Korea. Excludes Alaska, Hawaii and calls to premium rate numbers. See warehousemobile.co.nz for full Terms and Conditions.

Data After Hours:
Fair Use Policy applies. Offer valid till 18.01.2026 on active combo plans only. Minimum $5 Top Up applies. Auto renews with enough credit. Data After Hours (DAH) data applied at 5pm every night and expires at 12am. Any unused DAH data will not carryover. DAH data can be used anywhere in NZ. DAH unlimited data will automatically stop once your active combo expires. Warehouse Mobile T&Cs apply. See warehousemobile.co.nz for full T&Cs

5GB Bring your number offer:
Offer available for a limited time only. Minimum $5 Top Up applies. New customers joining Warehouse Mobile and porting number only. Data applied within 10 days of pack or combo purchase. Valid for 28 days from date of purchase. Any unused data will rollover for up to 365 days. Data can be used anywhere in NZ. Warehouse Mobile T&Cs apply.

Combo minutes to Aussie & more:
Aside from NZ, you can use your combo minutes to make standard calls to Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa, Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.