Sim Swap for 3g Shutdown

Warehouse Mobile’s network is powered by 2degrees. As of February 2026, the 3G network is no longer available so we can focus on enhancing 4G services and supporting the growth of 5G technology.

WHat's Happening?

Warehouse Mobile’s network is powered by 2degrees. In our quest to constantly improve our network, sometimes we need to wave goodbye to older technology. In order to for use to enhance our 4G services and support the growth of 5G technology, we have now switched off our 3G network. Other mobile operators in NZ are also in the process of shutting down their 3G network.

As part of this upgrade, some older technology SIM cards are no longer supported on our network. While texting and data usage remain unaffected, calling will not be supported. Emergency calling may be impacted too. If our records have indicated you are using one of these SIM cards, you should have received an SMS from us advising you to replace your current SIM card with a new one.  

How do i get a new sim?

You can order a replacement SIM online by logging into your Warehouse Mobile account here. Just fill out the form and we’ll send you a new SIM free of charge. Plus, we will help you move your current Warehouse Mobile number onto the new SIM.

If you require a SIM urgently, you can also head into a Warehouse Mobile store for a SIM SWAP SIM. This lets you keep your current number. Once you have it, just follow the instructions on the pack and call us on 800 to complete the swap- we’ll get you up and running.

What happens if I don’t swap my SIM card? What if I do nothing?

If you don’t replace your SIM card with a new one, your mobile service won’t work for calling and emergency calls may be impacted.

Will there be any changes to my Warehouse Mobile account?

No, your Warehouse Mobile account will remain the same. Your account information from your previous SIM will be restored onto your new one once the SIM SWAP is completed. Our team will be on hand to help.

Will my mobile number change?

No, you’ll keep the same mobile number you have today once the SIM SWAP is complete.

What happens after I order the new SIM?

We’ll send your new SIM to your address. Once it arrives, just follow the activation steps to complete the SIM SWAP.

What if I am overseas and cannot change my SIM card before December 2025?

If you’re overseas and unable to replace your SIM card, call 800 and we’ll help you out.

What if I’m having issues after I have changed my SIM card?

If you’re having trouble with your new SIM, please call us on 800.