Warehouse Mobile is built on a world class network to give you the best mobile experience. We have 98.5% of places Kiwis live and work covered so you can enjoy your mobile how you want, where you want.

We’re making room for a better network

Our network is upgrading from 2G to 4G in March 2018. Why the change to our network?

We New Zealanders love our phones. Calling, texting, data - we just can’t get enough of it. To keep up with all of you, we need to turn off our 2G network to make room for better 4G coverage. While most of you won’t notice the change, some of our customers will be affected when we turn off 2G in March 2018

FAQS - What you need to know about 2G

Why are you doing this?

We are changing out old technology for new. 2G is a dated technology that has been superseded by customer demand for 4G services which enable media rich data activities like video streaming. Warehouse Mobile has never sold 2G handsets, however some customers have brought 2G handsets to our network. We know it’s frustrating but have given impacted customers notice so they can change their phone and stay connected in March 18 when we turn off 2g, we will also make sure to remind customers so they don’t forget its coming.

How do I know if my phone is 2G?

As a general rule a 2g phone is not a smartphone. Another way to tell is to check the top of your phone (next to the phone’s signal bar indicator). If you only ever see a 2G, Edge, E or GPRS, then it is likely you have a 2G device or that your device settings are locked to 2G. If you see a 3G, H+, 4G or LTE on the top of your phone (next to the phone’s signal bar indicator), then you have 3G or 4G compatible device and should be fine.

What specific date in March are you shutting down?

At this stage March is what people need to work to but we’d encourage you to not put it off and do it sooner rather than later if you are impacted. We’ll be in touch with customers closer to the time to inform them of dates.

What do I need to do to change my settings?

If you have a 3G capable device check it’s not locked to 2G. In your phone settings check Mobile Network mode is on 'Auto' (LTE/GSM/WCDMA) or 4G/3G.

Will I use more data on 4G?

Our data charges are the same regardless of whether you are using 4G, 3G or 2G, however since 4G is much faster than standard 3G it will be easy to use a lot of data very quickly.

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