Warehouse Mobile App

Download the App

You can download the Warehouse Mobile app for use on your smartphone:

Click here to download the app for Android.
Click here to download the app for iPhone.

The App is free, but the download of the App will use chargeable data. We recommend using WiFi to download.

Once you have downloaded the App it is free to use.

Getting started

First register at My Warehouse Mobile, your login details will be the same online and within the App.

You can then check your Prepay credit, minutes, text and data balances and top up your phone using a credit card or top up voucher.

Things you need to know

Does it use or charge data when I am using the Warehouse Mobile App?

It costs nothing, nil, zip, gratis, free, as long as you are accessing the App using your SIM card and in New Zealand. However, if you are connected via WiFi when using the App, the data used will come out of your Broadband allowance like any other site.

What phones will run the Warehouse Mobile App?

Android capable devices using version 2.3.3 or above, and Apple devices with access to the iTunes store.

Can I use the Warehouse Mobile App on tablets and iPads?

Yes, the App will work on Android tablets and iPads. However, as it has been designed for phones, the resolution on larger screens may not be as sharp. Android devices will need to be using version 2.3.3 or above.


Start typing the name of the country you're looking for.


Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:

Satellite Calls




$12.00 a min

$2.00 per text


$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.


Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

Terms and conditions
Terms and conditions
Keep your number
Currently on Prepay?
Currently on Pay monthly?
Texting issues
Signal issues - I’ve got a SIM and can’t get any mobile signal?
Top tips for maximising coverage and speed
Mobile settings
Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
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