Pick’n Go Packs

You can use your prepay credit to purchase any of the following Pick’ n Go packs. Any remaining credit can be spent using our great standard rates.

Choosing your Pick’n Go Pack

  • $4 Text Pack
    Allocation: Unlimited* NZ and AUS Text Terms: Texts are standard person to person texts within New Zealand or from New Zealand to Australia. Texts cannot be used for MMS or texts to premium rate numbers.* Fair use policy
  • $4 Talk Pack
    Allocation: 200 NZ/AUS and More**Minutes Terms: Receive 200 NZ/AU and More minutes for $4. Minutes are only valid for voice calls to any standard landline or mobile in New Zealand and 14 eligible international destinations. Calls to premium rate numbers (for example voicemail, 0900 or 018) and satellite phones are excluded.
  • $4 Data Pack
    Allocation: 500MB of NZ Data Terms: Data is only for use in New Zealand. A maximum of four data packs can be purchased every 31 days.

How to buy Pick'n Go packs

There are four ways to purchase a value pack:

  1. Send an SMS message to 801 with one of the following (each SMS message must be sent separately):

    • Buy 4Text
    • Buy 4Talk
    • Buy 4Data

  2. Log into My Warehouse Mobile and purchase packs online.
  3. Via the Warehouse Mobile App
  4. Call Customer Care on 800

Pick'n Go Terms & Conditions:
All Talk, Text and Data packs expire at the end of the 31 day validity period unless used prior. Packs do not carryover or auto-renew. A maximum of four data packs can be purchased every 31 days. At the end of 31 days any unused data can roll over for up to 90 days. Just purchase another data pack prior to expiry. Click here to read the full terms & conditions.



Start typing the name of the country you're looking for.


Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:

Satellite Calls




$12.00 a min

$2.00 per text


$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.


Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

Terms and conditions
Terms and conditions
Keep your number
Currently on Prepay?
Currently on Pay monthly?
Texting issues
Signal issues - I’ve got a SIM and can’t get any mobile signal?
Top tips for maximising coverage and speed
Mobile settings
Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
Close button

Can we help you find something?