Premium text

What they are?

Premium Text services are offered by a number of independent content providers in New Zealand and overseas.

Premium text services are used to vote on TV shows, enter competitions, buy ringtones/wallpapers and a variety of other things delivered to your mobile. Generally, any number you see advertised that has three or four digits is a Premium Text number and will be priced differently.

The cost for using a Premium Text service should always be made clear in the advert.

Who provides them?

Premium Text services are managed by other companies and Warehouse Mobile will ensure they comply with our strict content standards, but doesn’t accept any additional responsibility for them

Here's a list of all the Premium Messaging Partners and services that we currently support.

How to stop them

All Premium Text services can be stopped by you at any time, by replying to the message you receive with the word 'STOP'. If you continue to receive the content after you have sent the 'STOP' message, then get in touch with the relevant content provider.

Make sure you know what you are signing up for

Before you send a text to a Premium Text number (usually 3 or 4 digits) make sure you understand what you are signing up to and what it is going to cost, and any potential ongoing cost, as some premium text services offer a subscription, some offer a one-off service.


Start typing the name of the country you're looking for.


Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:

Satellite Calls




$12.00 a min

$2.00 per text


$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.


Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

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Texting issues
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Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
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