Topping up on Warehouse Mobile

Log in to My Warehouse Mobile and top up online using an NZ credit card or Visa debit card.

Top up in the Warehouse Mobile App

Smart phone users can top up using the Warehouse Mobile App:

Download the Android app here
Download the iPhone app here

Auto top up

So you never have to worry about running out of credit. My Warehouse Mobile and register your credit card and you can set up a monthly auto top up. Auto top up will let you top up $5, $10, $15, $20, $25, $30, $40 or $50 on a specific day every month. Simply set yourself up on My Warehouse Mobile, register your credit card and decide how much you want to automatically top up each month. Boom, like clockwork we will top up the account up automatically – and all accounts you have set up to auto top up. We’ll even send a text to each account to let them know, and an email to the credit card holder so everyone is kept up to date about their account. There is a daily limit of $1,500 for monthly auto top ups and a maximum top up of $100 for each member. Only the holder of the registered credit card can change the monthly auto top up settings.

Top up coucher

Buy a top up voucher in one of our 90+ stores, or from over 8000 locations (wherever you see the big Warehouse Mobile logo).

Phone top up

Free call 801 from your Warehouse Mobile and have a credit/debit card or voucher ready.

How long does a top up last?

Credit has an expiry of 365 days, if you top up again within 365 days any unused credit will extend. Our top ups start from $5.


Start typing the name of the country you're looking for.


Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:

Satellite Calls




$12.00 a min

$2.00 per text


$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.


Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

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Texting issues
Signal issues - I’ve got a SIM and can’t get any mobile signal?
Top tips for maximising coverage and speed
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Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
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