We’re enhancing our Mobile Voicemail service

From 17 October 24, we will be tinkering behind the scenes to bring you a better mobile voicemail service. From time to time, and as technology advances, we need to upgrade our systems to ensure that we continue to offer customers a great experience.  

As we gear up to make this change, we do need you to be aware of something.

Most of the voicemail services you’re used to will stay the same, but there is an important thing to know.

• IMPORTANT: Any saved voicemail messages will not be carried over, so you’ll need to make sure you save any important stored messages somewhere else safe.

Any saved messages you currently have stored in your voicemail inbox will not be carried across so you must take steps to save them elsewhere. This is particularly crucial if you have any important messages you want to keep.

The easiest way you can do this is to turn on your speakerphone, play the voicemail and record it on another device that has recording functionality, like a different mobile phone, tablet or laptop. You may want to ask a friend or family member to help if you need too.  

You will be able to access your old inbox until 31 October 2024, should you need to. To do this, simply dial into your voicemail as normal, listen to the prompts, then press ‘5’ to access your old voicemail box. You will only be able to do this until the end of Oct 24.

This will happen overnight on 17 Oct. We expect the work to start around 9pm and last for up to 9 hours. The team are working hard overnight to get things back up and running as soon as possible.

Yes, you can! This means you shouldn’t miss out on any important messages over this time. Immediately once work is complete, you will be able to access your new Voicemail inbox, but you will hear an option to ‘Press 5’ to access your old messages. You will be able to do this until 31 October.