Frequently Asked Questions

• How do I bring my number to Warehouse Mobile?

  
  Keeping your number is easy, simply follow the 3 steps:

  1. Buy a Warehouse Mobile SIM online or in store
     
  2. Dial 800 to activate it
  3. Register for My Warehouse Mobile and follow the steps to bring your number over

  Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

• What is your number range?

  
  Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

• How do I get started on Warehouse Mobile?

  
  See our Help & Support section for Getting Started on Warehouse Mobile.

• Will my handset work on Warehouse Mobile?

  
  If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

  Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

• Will my handset work if it's from overseas or has been parallel imported?

  
  You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

• What is a “locked phone”?

  
  Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.