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Standard rates and top ups
We believe Prepay should offer simplicity, flexibility and great value.
You can choose to spend your topup using our great standard rates, on our Pick'n Go packs, or on a combination of both.
What does my top up get me?
Top up
Standard rate
$10 Top up
$20 Top up
Text
16c
Up to 62 Texts
Up to 125 Texts
Call minutes
16c
Up to 60 Mins
Up to 120 Mins
Usage numbers are indicative. You can also choose to purchase any combination of our Pick'n Go packs with your prepay credit. Find out more here.
Standard Rates
We believe Prepay should offer simplicity, flexibility and great value. You can choose to spend your topup using our great standard rates, on our Pick'n Go packs, or on a combination of both.
Standard Rates: These rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card. All rates include GST.
Voice Calls
Rate (incl. GST)
Basis of Charge
National & Australia Voice Calls
Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime.
$0.16 Per minute
Part minutes are rounded up to the next whole minute
Voice calls to Fiji and Ireland
Voice call to any standard mobile or landline
$0.89 Per minute
Part minutes are rounded up to the next whole minute
Voice calls to the rest of the world including Tonga and Samoa
Voice call to any standard mobile or landline
$1.44 Per minute
Part minutes are rounded up to the next whole minute
Voicemail
Voice call to your voicemail account
Free in NZ
(SMS is a text message up to 160 characters) (MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)
Standard Rates: These rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card. All rates include GST.
SMS (Text) & MMS (Picture Message)
Rate (incl. GST)
Basis of Charge
SMS to any standard NZ or Aussie mobile (excludes premium SMS services)
$0.16
Per SMS
SMS to any international location
$0.30
Per SMS
MMS to any destination (NZ or international)
$0.50
Per MMS
Data associated with MMS
(there will be charges to receive data associated with MMS when roaming)
No charge
SMS to Warehouse Mobile Support
(for example 'BAL' sent to 801 or SAFE Texts sent to 7233)
Free
Directory Services
Rate (incl. GST)
Basis of Charge
Voice Call to 018 national directory services
$1.00
Per Call
Voice call to 0172 international directory services
$1.96
Per Call
Warehouse Mobile
Rate (incl. GST)
Basis of Charge
Customer Care 800
Free
Customer Care 0800 284 800
Free
Top up line 801
Free
Service prompt *100#
Free
Premium SMS
Rate (incl. GST)
Basis of Charge
Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your permium SMS supplier for applicable rates.
Other
Rate (incl. GST)
Basis of Charge
Toll free 0800 numbers
Free
Toll free 0508 numbers
Free
Spark Meet Me 083032
$1.10
Per Minute
Part minutes are rounded up to the next whole minute
083210 Spark voicemail
$0.44
Satellite calls (IRIDIUM or INMARSAT)
$12.00
Per Minute
Part minutes are rounded up to the next whole minute
Satellite texts (IRIDIUM or INMARSAT)
$2.00
Per SMS
Emergency Services (111)
Free
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