Standard rates

These rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card.

All rates include GST.

 Last Updated: 19 September 2019

Voice Calls

Rate

(incl. GST)

Basis of Charge

National Voice Calls

Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime 

$0.08

Per minute

Part minutes are rounded up to the next whole minute

Voice call to a standard NZ, Australia and selected international landlines, anytime

$0.08

Per minute

Part minutes are rounded up to the next whole minute

Voice calls to Australia

Voice call to any standard mobile or landline

$0.08

Per minute

Part minutes are rounded up to the next whole minute

Voice calls to Fiji and Ireland

Voice call to any standard mobile or landline

$0.69

Per minute

Part minutes are rounded up to the next whole minute

Voice calls to the rest of the world including Tonga and Samoa

Voice call to any standard mobile or landline

$1.44

Per minute

Part minutes are rounded up to the next whole minute

Voicemail

  

Voice call to your voicemail account

$0.20

Per call

SMS (Text) & MMS (Picture Message)

(SMS is a text message up to 160 characters)

(MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)

Rate

Basis of Charge

SMS to any standard NZ or Oz mobile

(excludes premium SMS services)

$0.08

Per SMS

SMS to any international location

$0.20

Per SMS

MMS to any destination (NZ or international)

$0.50

Per MMS

Data associated with MMS

(there will be charges to receive data associated with MMS when roaming)

No charge

 

SMS to Warehouse Mobile Support

(for example “BAL” sent to 801 or SAFE Texts sent to 7233)

Free

 

Data (non MMS)

Rate

Basis of Charge

Data associated with mobile internet usage

$0.08

Per MB, rounded up to the nearest 8KB then rounded to the nearest full cent.

Minimum 1c charge per session.

 

   

Directory Services

Rate

Basis of Charge

Voice call to 018 national directory services

$1.00

Per call

Voice call to 0172 international directory services

$1.95

Per call

Warehouse Mobile

Rate

Basis of Charge

Customer Care 800

Free

 

Customer Care 0800 284 800

Free

 

Top up line 801

Free

 

Service prompt to *100#

Free

 

Premium SMS

Rate

Basis of Charge

Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your premium SMS supplier for applicable rates.

   

Other

Rate

Basis of Charge

Toll free 0800 numbers

Free

 

Toll free 0508 numbers

Free

 

Spark Meet Me 083032

$1.10

Per minute

Part minutes are rounded up to the next whole minute

Spark Meet Me Collect 083033

$0.44

Per minute

Part minutes are rounded up to the next whole minute

083210 Spark voicemail

$0.44

Per minute

Part minutes are rounded up to the next whole minute

Satellite calls (IRIDIUM or INMARSAT)

$12.00

Per minute

Part minutes are rounded up to the next whole minute

Satellite texts (IRIDIUM or INMARSAT)

$2.00

Per SMS

Emergency Services (111)

Free

 

What is the cost of voicemail?

The cost is 20c per call, which means you can listen to all your messages in one go.

 

What can I get for a MB?

I am using the internet on my Smartphone:

What does a MB get me?

Internet pages – like Trademe

146 Web pages

Email – Gmail, Yahoo Mail etc.

51 emails

Video – like YouTube

48 seconds

Twitter

14 tweets

This is a guide using average usage values outlined in the TCF International Mobile Roaming Guide.