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Mobile settings

Mobile settings

Your Warehouse Mobile SIM should work as soon as you put it in your device. That said, there are always some exceptions, particularly if your device is locked to another network or bought overseas.


Top tips for maximising coverage and speed

Make sure you have the latest software for your device – this helps your phone perform at its best and automatically applies the right settings for Warehouse Mobile.

Check data roaming is switched on – this allows you to access the Internet, email and MMS messaging across our entire network. It doesn’t cost any more to roam within NZ.

Ensure network is set on automatic – both network mode and operators/selection should be set to automatic.

Check your APN settings - your Access Point Name should be:

DATA:APN: “warehouse”
MMS APN: “mms-warehouse”

In 4 easy steps we can send you your settings:

If you think your settings might not be right, we can send new settings to you so that you can get connected quickly. Just use the form below and the settings will be sent to your mobile.

If during set up you are prompted for a PIN, this will be the last 4 digits of your mobile number.

Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?


    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?


    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?


    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?


    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?


    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.