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Monthly Top Up terms and conditions

Last updated: 24 January 2019

Monthly Top Up terms and conditions

1. These Terms and Conditions are subject to the Warehouse Mobile Prepay Terms and Conditions and unless otherwise stated any capitalised terms not defined herein have the same meaning given to them in the Prepay Terms and Conditions.

2. In these terms and conditions:

“Payment” means loading monetary credit in the amount you specify onto your Prepay Account using the ATU Service and the credit card you registered

“MATU Date” means the day of the month (for example the ‘4th day’ or the ‘last day’) that you have selected for your Prepay Account to be topped up using the MATU Service. 

“MATU Service” means the Monthly Auto Top Up service made available by us and/or our agents to you as described below and on our website. 

“My Warehouse Mobile” means the online self service portal at www.warehousemobile.co.nz through which you can manage the ATU Service and other aspects of your Prepay Account;

“you” means you, our customer and user of the ATU Service; and

“we”, “our”, “us” and “Warehouse Mobile” means Two Degrees Mobile Limited and any related company that provides you with the ATU Service.

3. MATU Service

(a) If you have set up the MATU Service, you authorise us to automatically process a Payment to your Prepay Account via the MATU Service on a day specified by you, charged to the credit or Visa-debit card authorised by you.

(b) You can make a Payment using the MATU Service once per calendar month, for a minimum of $5 and a maximum of $50.  

4. Charges

(a) There are no charges for setting up, using or ending the MATU Service.

5. Payments 

(a) We will do our best to send you an email and a text message monthly confirming that the Payments authorised by you have been made, but we won’t be liable to you if you don’t receive those. 

(b) You are responsible for making sure the credit or Visa-debit card you register for the MATU Service is current and has sufficient credit available to make the Payment you authorise.  

(c) If you authorise a Payment and it is declined by your card company or bank, or we do not receive a Payment for any reason, we will do our best to send you a text message telling you that.  However, we will not be liable to you in any way if we do not receive a Payment, or if you do not receive a text.  

6. Ending or Changing the MATU Service

(a) You can change the MATU Service options at any time online through My Warehouse Mobile, other than on the day any Payment due that month is to be processed (i.e. you cannot change your options on your MATU Date). 

(b) You can end the MATU Service online through My Warehouse Mobile or by calling Customer Care on 800 from your mobile phone, or 0800 284 800 from any New Zealand phone.

(c) If you end the MATU Service on the MATU Date any Payments authorised to take place on the MATU Date will be processed, and the MATU Service will be cancelled from the following month.

(d) If you change your Mobile Phone Number to another Warehouse Mobile Phone Number, the MATU Service will continue working on your new Warehouse Mobile Phone Number. If you transfer your Mobile Phone Number from Warehouse Mobile to another mobile network (Port), the MATU Service will end automatically for your Prepay Account.

(e) If you ask us to suspend your Prepay Account (because for example your phone is lost or stolen) the MATU Service will also be suspended. If you ask us to remove the suspension on your Prepay Account this will also remove the suspension on the MATU Service. 

7. Changes to these Terms and Conditions

(a) We may change these Terms and Conditions at any time.  Any changes we make will be in accordance with our obligations under the Prepay Terms and Conditions. 

(b) If for any reason any of these Terms or Conditions are unenforceable or invalid, the rest of them will always, to the maximum extent possible, remain in full force and effect.

Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?


    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?


    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?


    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?


    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?


    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.