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Standard rates

Last updated: 15 May 2018

Standard rates

  1. These specific terms and conditions apply in addition to the Prepay Terms and Conditions. 
  2. The rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card.  
  3. All rates include GST.

Voice Calls

Rate 

(incl. GST)

Basis of Charge

National Voice Calls 

Voice call to any standard NZ or OZ mobile, any network, anytime 

$0.04

Per minute

Part minutes are rounded up to the next whole minute

Voice call to a standard NZ or OZ landline, anytime

$0.04

Per minute

Part minutes are rounded up to the next whole minute 

Voice calls to Canada, UK, USA,  China, Fiji, India and Ireland 

Voice call to any standard mobile  or landline 

$0.69

Per minute

Part minutes are rounded up to the next whole minute 

Voice calls to the rest of the world including Tonga and Samoa  

Voice call to any standard mobile or landline 

$1.44

Per minute

Part minutes are rounded up to the next whole minute 

Voicemail 

   

Voice call to your voicemail account

$0.20

Per call

SMS (Text) & MMS (Picture Message) 

(SMS is a text message up to 160 characters)

(MMS is a Picture/Video message up to 300kb)

Rate

Basis of Charge

SMS to any standard NZ or OZ mobile

(excludes premium SMS services)

$0.02

Per SMS

SMS to any international location

$0.20

Per SMS

MMS to any destination (NZ or international)

$0.50

Per MMS

Data associated with MMS 

(There will be charges for data used to send and receive MMS when roaming) 

No charge

 

SMS to Warehouse Mobile Support

(for example “bal” sent to 801 or SAFE Texts sent to 7233)

Free

 

Data (non MMS)

Rate

Basis of Charge

Data associated with mobile internet usage 

$0.06

Per MB, rounded up to the nearest 8KB then rounded to the nearest full cent.

Minimum 1c charge per session.

Directory Services

Rate

Basis of Charge

Voice call to 018 national directory services

$1.00

Per call

Voice call to 0172 international directory services

$1.95

Per call

Warehouse Mobile

Rate

Basis of Charge

Customer Care 800

Free

 

Customer Care 0800 284 800

Free

 

Top up line 801

Free

 

Service prompt to *100#

Free

 

Premium SMS

Rate

Basis of Charge

Premium SMS services are provided by third parties and not Warehouse Mobile.  Please refer to your agreement with your premium SMS supplier for applicable rates.

   

Other

Rate

Basis of Charge

Toll free 0800 numbers

Free

 

Toll free 0508 numbers

Free

 

Spark Meet Me 083032

$1.10

Per minute

Part minutes are rounded up to the next whole minute

Spark Meet Me Collect 083033

$0.44

Per minute

Part minutes are rounded up to the next whole minute

083210 Spark voicemail

$0.44

Per minute

Part minutes are rounded up to the next whole minute

Satellite calls

$12.00

Per minute

Part minutes are rounded up to the next whole minute

Satellite texts (IRIDIUM or INMARSAT)

$2.00

Per SMS

Emergency Services (111)

Free

 

Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?


    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?


    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?


    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?


    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?


    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.