Standard rates

Last updated: 07 April 2020

Standard rates

  1. These specific terms and conditions apply in addition to the Prepay Terms and Conditions. 
  2. The rates and conditions apply when you use your Mobile Phone in NZ with a standard Warehouse Mobile SIM card.  
  3. All rates include GST.

Voice Calls

Rate 

(incl. GST)

Basis of Charge

National Voice Calls 

Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime 

$0.08

Per minute

Part minutes are rounded up to the next whole minute

Voice call to a standard NZ, Australia and selected international landlines, anytime

$0.08

Per minute

Part minutes are rounded up to the next whole minute 

Voice calls to Fiji and Ireland

Voice call to any standard mobile or landline 

$0.69

Per minute

Part minutes are rounded up to the next whole minute 

Voice calls to the rest of the world including Tonga and Samoa   

Voice call to any standard mobile or landline 

$1.44

Per minute

Part minutes are rounded up to the next whole minute 

Voicemail 

   

Voice call to your voicemail account

$0.20

Per call

SMS (Text) & MMS (Picture Message) 

(SMS is a text message up to 160 characters)

(MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)

Rate

Basis of Charge

SMS to any standard NZ or OZ mobile

(excludes premium SMS services)

$0.08

Per SMS

SMS to any international location

$0.20

Per SMS

MMS to any destination (NZ or international)

$0.50

Per MMS

Data associated with MMS 

(There will be charges for data used to send and receive MMS when roaming) 

No charge

 

SMS to Warehouse Mobile Support

(for example “bal” sent to 801 or SAFE Texts sent to 7233)

Free

 

Data (non MMS)

Rate

Basis of Charge

Data associated with mobile internet usage 

$0.08

Per MB, rounded up to the nearest 1KB then rounded to the nearest full cent.

Minimum 1c charge per session.

Directory Services

Rate

Basis of Charge

Voice call to 018 national directory services

$1.00

Per call

Voice call to 0172 international directory services

$1.95

Per call

Warehouse Mobile

Rate

Basis of Charge

Customer Care 800

Free

 

Customer Care 0800 284 800

Free

 

Top up line 801

Free

 

Service prompt to *100#

Free

 

Premium SMS

Rate

Basis of Charge

Premium SMS services are provided by third parties and not Warehouse Mobile.  Please refer to your agreement with your premium SMS supplier for applicable rates.

   

Other

Rate

Basis of Charge

Toll free 0800 numbers

Free

 

Toll free 0508 numbers

Free

 

Spark Meet Me 083032

$1.10

Per minute

Part minutes are rounded up to the next whole minute

Spark Meet Me Collect 083033

$0.44

Per minute

Part minutes are rounded up to the next whole minute

083210 Spark voicemail

$0.44

Per minute

Part minutes are rounded up to the next whole minute

Satellite calls

$12.00

Per minute

Part minutes are rounded up to the next whole minute

Satellite texts (IRIDIUM or INMARSAT)

$2.00

Per SMS

Emergency Services (111)

Free