Standard rates
- These specific terms and conditions apply in addition to the Prepay Terms and Conditions.
- The rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card.
- All rates include GST.
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Voice Calls |
Rate (incl. GST) |
Basis of Charge |
|
National Voice Calls |
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Voice call to any standard NZ or OZ mobile, any network, anytime |
$0.04 |
Per minute Part minutes are rounded up to the next whole minute |
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Voice call to a standard NZ or OZ landline, anytime |
$0.04 |
Per minute Part minutes are rounded up to the next whole minute |
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Voice calls to Canada, UK, USA, China, Fiji, India and Ireland |
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Voice call to any standard mobile or landline |
$0.69 |
Per minute Part minutes are rounded up to the next whole minute |
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Voice calls to the rest of the world including Tonga and Samoa |
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Voice call to any standard mobile or landline |
$1.44 |
Per minute Part minutes are rounded up to the next whole minute |
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Voicemail |
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Voice call to your voicemail account |
$0.20 |
Per call |
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SMS (Text) & MMS (Picture Message) (SMS is a text message up to 160 characters) (MMS is a Picture/Video message up to 300kb) |
Rate |
Basis of Charge |
|
SMS to any standard NZ or OZ mobile (excludes premium SMS services) |
$0.02 |
Per SMS |
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SMS to any international location |
$0.20 |
Per SMS |
|
MMS to any destination (NZ or international) |
$0.50 |
Per MMS |
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Data associated with MMS (There will be charges for data used to send and receive MMS when roaming) |
No charge |
|
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SMS to Warehouse Mobile Support (for example “bal” sent to 801 or SAFE Texts sent to 7233) |
Free |
|
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Data (non MMS) |
Rate |
Basis of Charge |
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Data associated with mobile internet usage |
$0.06 |
Per MB, rounded up to the nearest 8KB then rounded to the nearest full cent. Minimum 1c charge per session. |
|
Directory Services |
Rate |
Basis of Charge |
|
Voice call to 018 national directory services |
$1.00 |
Per call |
|
Voice call to 0172 international directory services |
$1.95 |
Per call |
|
Warehouse Mobile |
Rate |
Basis of Charge |
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Customer Care 800 |
Free |
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Customer Care 0800 284 800 |
Free |
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Top up line 801 |
Free |
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Service prompt to *100# |
Free |
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Premium SMS |
Rate |
Basis of Charge |
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Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your premium SMS supplier for applicable rates. |
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Other |
Rate |
Basis of Charge |
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Toll free 0800 numbers |
Free |
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Toll free 0508 numbers |
Free |
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Spark Meet Me 083032 |
$1.10 |
Per minute Part minutes are rounded up to the next whole minute |
|
Spark Meet Me Collect 083033 |
$0.44 |
Per minute Part minutes are rounded up to the next whole minute |
|
083210 Spark voicemail |
$0.44 |
Per minute Part minutes are rounded up to the next whole minute |
|
Satellite calls |
$12.00 |
Per minute Part minutes are rounded up to the next whole minute |
|
Satellite texts (IRIDIUM or INMARSAT) |
$2.00 |
Per SMS |
|
Emergency Services (111) |
Free |
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Frequently Asked Questions
- How do I bring my number to Warehouse Mobile?
Keeping your number is easy, simply follow the 3 steps:- Buy a Warehouse Mobile SIM online or in store
- Dial 800 to activate it
- Register for My Warehouse Mobile and follow the steps to bring your number over
Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.
- Buy a Warehouse Mobile SIM online or in store
- What is your number range?
Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps. - How do I get started on Warehouse Mobile?
See our Help & Support section for Getting Started on Warehouse Mobile. - Will my handset work on Warehouse Mobile?
If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.
- Will my handset work if it's from overseas or has been parallel imported?
You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code. - What is a “locked phone”?
Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.