Last updated: 07 April 2020

Standard rates

These specific terms and conditions apply in addition to the Prepay Terms and Conditions.
The rates and conditions apply when you use your Mobile Phone in NZ with a standard Warehouse Mobile SIM card.
All rates include GST.

Voice Calls	Rate (incl. GST)	Basis of Charge
National Voice Calls
Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime	$0.08	Per minute Part minutes are rounded up to the next whole minute
Voice call to a standard NZ, Australia and selected international landlines, anytime	$0.08	Per minute Part minutes are rounded up to the next whole minute
Voice calls to Fiji and Ireland
Voice call to any standard mobile or landline	$0.69	Per minute Part minutes are rounded up to the next whole minute
Voice calls to the rest of the world including Tonga and Samoa
Voice call to any standard mobile or landline	$1.44	Per minute Part minutes are rounded up to the next whole minute
Voicemail
Voice call to your voicemail account	$0.20	Per call
SMS (Text) & MMS (Picture Message) (SMS is a text message up to 160 characters) (MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)	Rate	Basis of Charge
SMS to any standard NZ or OZ mobile (excludes premium SMS services)	$0.08	Per SMS
SMS to any international location	$0.20	Per SMS
MMS to any destination (NZ or international)	$0.50	Per MMS
Data associated with MMS (There will be charges for data used to send and receive MMS when roaming)	No charge
SMS to Warehouse Mobile Support (for example “bal” sent to 801 or SAFE Texts sent to 7233)	Free
Data (non MMS)	Rate	Basis of Charge
Data associated with mobile internet usage	$0.08	Per MB, rounded up to the nearest 1KB then rounded to the nearest full cent. Minimum 1c charge per session.
Directory Services	Rate	Basis of Charge
Voice call to 018 national directory services	$1.00	Per call
Voice call to 0172 international directory services	$1.95	Per call
Warehouse Mobile	Rate	Basis of Charge
Customer Care 800	Free
Customer Care 0800 284 800	Free
Top up line 801	Free
Service prompt to *100#	Free
Premium SMS	Rate	Basis of Charge
Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your premium SMS supplier for applicable rates.
Other	Rate	Basis of Charge
Toll free 0800 numbers	Free
Toll free 0508 numbers	Free
Spark Meet Me 083032	$1.10	Per minute Part minutes are rounded up to the next whole minute
Spark Meet Me Collect 083033	$0.44	Per minute Part minutes are rounded up to the next whole minute
083210 Spark voicemail	$0.44	Per minute Part minutes are rounded up to the next whole minute
Satellite calls	$12.00	Per minute Part minutes are rounded up to the next whole minute
Satellite texts (IRIDIUM or INMARSAT)	$2.00	Per SMS
Emergency Services (111)	Free

Frequently Asked Questions

How do I bring my number to Warehouse Mobile?
Keeping your number is easy, simply follow the 3 steps:
1. Buy a Warehouse Mobile SIM online or in store
2. Dial 800 to activate it
3. Register for My Warehouse Mobile and follow the steps to bring your number over
Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.
What is your number range?

Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.
How do I get started on Warehouse Mobile?

See our Help & Support section for Getting Started on Warehouse Mobile.
Will my handset work on Warehouse Mobile?

If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.
Will my handset work if it's from overseas or has been parallel imported?

You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.
How do I unlock my phone?

A vast majority of our phones are unlocked, meaning that handsets you purchase from Warehouse Mobile can be used with other networks. Some of our older devices will still be locked to Warehouse Mobile, however, it is free to unlock:
Get your IMEI number: an IMEI number is 15 digits long and can be found by dialling *#06# into your phone or by looking under your phone battery.
You will need to request an unlocking code by calling 800 from your Warehouse Mobile or 0800 284 800. This request must be made using your Warehouse Mobile SIM.
Take care when entering your unlocking code - if it's entered incorrectly more than 10 times you will no longer be able to use your phone on any network.
Once you have your unlocking code you will need to follow the relevant instructions for your phone. The Customer Care team will be able to assist you with this.