Voicemail Security

At Warehouse Mobile, we take the security of our customers seriously. We regularly monitor for suspicious activity on customer accounts, and we’ve identified unauthorised access to some customer voicemail inboxes.

What happened

On 22 August 2025 we identified unauthorised access to some customer voicemail inboxes. The unauthorised access seems to have occurred between 7-22 August 2025.
A PIN is required to access voicemail messages from another phone or while overseas. We suspect an unknown overseas party tried to access voicemail inboxes either where a default PIN had been set by us or your PIN was historically set to a weak, easy-to-guess number. Unfortunately, some attempts were successful, and your voicemail may have been affected.
On the evening of 22 August, we blocked traffic on the relevant international access points which were primarily being used to access the voicemail inboxes.
To protect your voicemail, we have reset the PIN.
On 26 August 2025 we notified the Office of the Privacy Commissioner of this likely unauthorised access of voicemail inboxes (Unique lodgement code: 061bd3fd-b3d3-4364-bd56-4fb505a2e9e0).

Information that was accessed

During this incident, the unauthorised party gained access to voicemail inboxes and may have listened to your voicemail greetings and any saved messages.

What do I need to do?

You don’t need to do anything unless you want to access your voicemail messages from another phone or while overseas. If you do, you’ll need to set up a new voicemail PIN number. Contact us and we’ll help you get this set up.

I have more questions or need help

We’re on hand to help. If you have any questions, need more help or want to make a complaint, email us. If we cannot resolve your complaint, you can contact the Office of the Privacy Commissioner.

Terms and Conditions

$75 Value Handset Offer:
$25 SIM valid for new customers only. Minimum $5 top up applies. Combos auto renew with enough credit. $50 bonus credit for new and existing customers. Offer available till 07.06.26 or while stocks last. Minimum $5 top up applies. $25 SIM includes standard SIM with one - off $25 Combo preloaded from activation. $25 Combo valid for 28 days, auto renews with enough credit. Offer only available on eligible Warehouse Mobile devices. Samsung A07, OPPO A5x, Samsung A06, TCL 403, or TCL OneTouch 4042S: Scratchy voucher bundled to device on purchase. Customers must redeem the offer by texting the code on their scratchy card to 801. A success SMS will confirm offer has been redeemed. $50 Credit: $50 credit is automatically applied upon voucher redemption and is valid for 365 days.

Talk your heart out to 16 international destinations: Includes standard landline or mobile numbers in: NZ, Australia, China, England, Scotland, Wales, the US, India, Canada, Germany, Israel, Puerto Rico, Brazil, Mexico, Malaysia, Singapore and South Korea. Excludes Alaska, Hawaii and calls to premium rate numbers. See warehousemobile.co.nz for full Terms and Conditions

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Fair use policy applies. Double Data available with every combo till 06.09.2026. From 07.09.2026 Double Data will only apply on every 3rd Combo. Minimum $5 top up applies. Combos auto renew with enough credit. Combos:Valid for 28 days.Wolfie Bytes:Data reward based on active Combo purchased (which from 07.09.2026, means reward on every third combo purchased, reward based on third combo purchased). Each data reward is a one off allocation and is applied within 7 days of purchase.Unused rollover data carries over for 365 days with active product. NZ data usage only, see warehousemobile.co.nzfor full T&Cs.

Combos:
Our Packs and Combos are valid for 28 days. NZ data usage only. Unused rollover data carries over for 365 days with active product. Voice minutes do not rollover. Calls to selected standard landline and mobile numbers in eligible destinations, excl. premium rate numbers. Calls rounded up to next min. Bonus credit cannot be exchanged for cash or transferred. Warehouse Mobile T&Cs apply. See warehousemobile.co.nz for full T&Cs. Talk your heart out to over 15 international destinations: Includes standard landline or mobile numbers in: NZ, Australia, China, England, Scotland, Wales, the US, India, Canada, Germany, Israel, Puerto Rico, Brazil, Mexico, Malaysia, Singapore and South Korea. Excludes Alaska, Hawaii and calls to premium rate numbers. See warehousemobile.co.nz for full Terms and Conditions.

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Combo minutes to Aussie & more:
Aside from NZ, you can use your combo minutes to make standard calls to Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa, Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

Warehouse Mobile Survey 3x $100 Credit:
Winners will be drawn randomly from participants who complete the Warehouse Mobile Survey before 18 April 2026. 3x Winners will be contacted and have $100 Warehouse Mobile Account Credit applied to their account. Winners drawn 21 April 2026. Warehouse Mobile account credit is not exchangeable for cash and cannot be exchanged for any other offer or to any other account. Credit valid for 365 days. Responses will be treated in accordance with our Privacy Policy.