Getting started on Warehouse Mobile

Lets get going with the right SIM card and the right phone

You 'll need new Warehouse Mobile SIM and an unlocked GSM mobile phone. You can check here to see if your mobile will work on our network.

Or buy a shiny new Warehouse Mobile handset; find your nearest store here or buy one from us online.

Our network will pretty much work with any GSM mobile, but if you're not sure whether your existing mobile will work on our network you can check here. If your mobile doesn't quite do what you're expecting it to do, it may be your phone settings, don't worry it's easy to fix, you should find everything you need on the settings page. 

Pop in the SIM card

Pop the correct SIM for your phone out of your 3 in 1 SIM pack and slide it on into your mobile – SIM cards normally go under the battery. Check your mobile's manual if you get stuck.

Dial "800 " to activate (It 's Free)

Free call to 800 to activate your account and then simply follow the prompts.

Whilst you are there it 's important to set a personal PIN for security reasons and set up voice mail

Top Up

Now let's Top Up. You can now Top Up online here, on our Warehouse Mobile app, come into any Warehouse store, or visit dairies, petrol stations, the usual places. If you want to make it even easier, you can set up an Auto Top Up.

With an Auto Top Up you never have to worry about running out of credit. Download the Warehouse Mobile App and register your credit card and you can set up a Monthly Auto Top Up, regular as clockwork , on a specific day every month.

Check your balance

Dial *100# and your balance will appear on your screen or free Text BAL to 801


Call 808 from your and follow the prompt, and make sure you set up your PIN whilst you are in there.


Start typing the name of the country you're looking for.


Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:

Satellite Calls




$12.00 a min

$2.00 per text


$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.


Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

Terms and conditions
Terms and conditions
Keep your number
Currently on Prepay?
Currently on Pay monthly?
Texting issues
Signal issues - I’ve got a SIM and can’t get any mobile signal?
Top tips for maximising coverage and speed
Mobile settings
Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
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