Getting started on Warehouse Mobile

Getting started on Warehouse Mobile

1. Lets get going with the right SIM card and the right phone

You’ll need new Warehouse Mobile SIM and an unlocked GSM mobile phone. You can check here to see if your mobile will work on our network.

Or buy a shiny new Warehouse Mobile handset; find your nearest store here or buy one from us online.

Our network will pretty much work with any GSM mobile, but if you're not sure whether your existing mobile will work on our network you can check here. If your mobile doesn't quite do what you're expecting it to do, it may be your phone settings, don't worry it's easy to fix, you should find everything you need on the settings page. 

2. Pop in the SIM card

Pop the correct SIM for your phone out of your 3 in 1 SIM pack and slide it on into your mobile – SIM cards normally go under the battery. Check your mobile's manual if you get stuck.

3. Dial “800” to activate (It’s Free)

Free call to 800 to activate your account and then simply follow the prompts.

Whilst you are there it’s important to set a personal PIN for security reasons and set up voice mail

4. Top Up

Now let's Top Up. You can now Top Up online here, on our Warehouse Mobile app, come into any Warehouse store, or visit dairies, petrol stations, the usual places. If you want to make it even easier, you can set up an Auto Top Up.

With an Auto Top Up you never have to worry about running out of credit. Download the Warehouse Mobile App and register your credit card and you can set up a Monthly Auto Top Up, regular as clockwork , on a specific day every month.

5. Check your balance

Dial *100# and your balance will appear on your screen or free Text BAL to 801

6. Voicemail

Call 808 from your and follow the prompt, and make sure you set up your PIN whilst you are in there.


Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?

    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?

    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?

    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?

    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?

    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.