What you need to know about sim cards

Where can I get a Warehouse Mobile SIM?

You can pick up one of our standard SIM cards from the following places:

  1. The Warehouse
  2. Warehouse Stationery
  3. Warehouse Mobile Online - available with Prepay plans

How do I activate my SIM CARD?

  1. Turn off WiFi on your phone
  2. Pop the SIM into your phone
  3. You should receive a Welcome message from Warehouse Mobile
  4. If you don't receive a text, call 800 and follow the prompts.

How to bring your number in the app or online

SIM Card: On the actual SIM card (opposite side to the chip) or on the pack it came in (under the barcode).
iPhone: Go to Settings > General > About > ICCID
Android: There are many types of Android devices and no one way to retrieve a SIM number. We recommend checking your device’s manual or downloading a SIM management app.

How to bring your number in the app or online

You absolutely can – as long as your number isn’t blocked and your SIM card with your phone number has been active in the last 12 months.
Bring your mobile number to Warehouse Mobile from another network here.

How to bring your number in the app or online

SIM Swap is when you transfer the number from your old SIM to a new SIM.

You’ll need to do a SIM Swap when:

  • You get a new phone that needs a different sized SIM
  • You’ve lost or broken your current SIM

Before you get started:

  • Make sure you’ve got a SIM Swap SIM from one of the retailers listed above. You’ll need this to complete your SIM Swap.
  • Contacts saved directly to your old SIM won’t transfer across. If you still have your old SIM, back them up first so nothing is lost.

I’ve lost my phone with my Warehouse Mobile SIM card in it, can I keep my number?

If you’ve lost your phone with an active SIM card in it, you can keep your original number and any credit that you had on it.You absolutely can – as long as your number isn’t blocked and your SIM card with your phone number has been active in the last 12 months.

Here’s what you need to do:

  • Call us straight away on 0800 284 800 and we can suspend your account. This will stop anyone using your credit.
  • Now to keep your number you just need to get yourself a SIM Swap SIM (not a standard Warehouse Mobile SIM), and we'll move your old number and credit onto it. A SIM Swap SIM costs $2. You can pick one up from one of our 90+ stores.
  • Once you have this SIM, call us back to arrange moving your number and any remaining credit over.

I’ve changed phones and need a blank Micro or Nano SIM

If you have a standard Warehouse Mobile SIM and want to swap it for a Micro or Nano SIM to fit your new phone or iPad, you’ll need a blank Micro or Nano SIM Swap SIM. SIM Swap SIMs cost $2 and are available at your nearest store.

My SIM card is faulty, what can I do?

If your current SIM is faulty, you need to get yourself a SIM Swap SIM from your nearest store. Once you have this SIM, call us on0800 284 800 to move your number and any remaining credit over to the new SIM.